Return and Refund Policy
We want you to love every piece from Zoo Zoo Jewelry. If you are not completely satisfied with your purchase, we offer a 7-day free return policy. Please review the details below:
Return Policy
Return Period:
You may request a return within 7 days of receiving your order.
Return Conditions:
The item must be unused, undamaged, and in original packaging, including all accessories and gifts.
Customized or personalized items are non-returnable unless there is a quality issue.
Return Process:
Contact us within 7 days via customer service email (insert your email) or social media, providing your order number and reason for the return.
We will provide the return address. Please ship the item back and provide the tracking number.
Return shipping is free within the U.S. (Please use our recommended shipping method).
Refund Policy
Refund Method:
Once we receive and inspect the returned item, we will process your refund within 3-5 business days.
The refund will be issued to your original payment method. Processing time may vary depending on your bank or payment provider.
Non-Refundable Items:
Returns requested after 7 days.
Items that are used, damaged, or missing original packaging and accessories.
Customized or personalized items (unless there is a quality issue).
Exchange Policy
If you wish to exchange an item, please follow the return process and place a new order separately.
If you have any questions, feel free to reach out—we’re happy to help!
Customer Service Email: qzhujewelry@gmail.com
Social Media: Instagram: zoozoojewelry
Zoo Zoo Jewelry Shipping Policy
We are committed to delivering your order as quickly and safely as possible. Please review our shipping details below:
Processing & Shipping Time
Order Processing Time: 1-3 business days.
Estimated Delivery Time: 3-10 business days, depending on your location.
Orders are processed and shipped Monday through Friday (excluding holidays).
Shipping Rates & Methods
Standard Shipping (5-10 business days) – Free for orders over $80, otherwise a flat fee applies.
Expedited Shipping (2-5 business days) – Available for an additional fee.
International Shipping – We currently do/do not ship internationally. (Specify if applicable.)
Tracking Information
Once your order is shipped, you will receive a confirmation email with a tracking number.
Please allow up to 48 hours for tracking updates to appear.
Shipping Delays & Issues
We are not responsible for delays caused by couriers, customs, or unforeseen circumstances.
If your package is lost or damaged in transit, please contact us immediately, and we will assist you in resolving the issue.
Address & Order Changes
Please double-check your shipping address before placing an order.
If you need to update your address after ordering, contact us within 24 hours. After that, we may not be able to modify the details.
If you have any questions or concerns, feel free to reach out!
Customer Service Email: qzhujewelry@gmail.com
Social Media: Instagram: zoozoojewelry